Legal

Privacy Policy

Last updated: 5 October 2026

This policy explains how Circular Storage collects, uses and protects personal data when you use this website, ask us for a quote or work with us. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

We are a business-to-business provider of storage, logistics and fabrication services. Most of the personal data we hold is the business contact details of people who work for our customers and suppliers.

2. The information we collect

When you use our Build Your Quote form, we collect the details you enter: your name, company, email address, phone number, VAT number, collection postcode, destinations, details of the assets you want stored and any notes you add.

When you contact us or become a customer, we collect the information you give us by email, phone or in person, plus what we need to run your contract: contact details for your team, delivery and collection addresses, invoicing and payment records, and records of the goods we store for you (including intake photographs).

When you visit the website, our hosting provider's servers automatically record technical information such as your IP address, browser type and the pages requested. We use your IP address briefly to stop automated spam on the quote form.

We do not knowingly collect special category data (such as health information) and ask that you do not send it to us.

3. How we use your information and our lawful basis

We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you. Our website calculates indicative prices automatically, but a member of our team reviews every quote before any contract is agreed.

4. Cookies and analytics

This website does not set advertising or analytics cookies, and it does not use third-party tracking tools or embedded social media. Our fonts and images are served from our own website. Our hosting provider, GoDaddy, adds a small script that monitors the website's performance. If we introduce optional cookies in future, we will ask for your consent first and update this policy.

5. Who we share it with

We only share personal data where we need to, and with the following categories of recipient:

• Service providers who act on our behalf, including our website host (GoDaddy) and our email providers (including Google). They may only use your data to provide services to us.
• Logistics, rigging and fabrication partners, where needed to deliver the services you have asked for (for example, to arrange a collection).
• Professional advisers, such as accountants, insurers and lawyers.
• Law enforcement, regulators or courts, where the law requires it.
• A buyer or successor, if our business or its assets are sold or restructured.

6. International transfers

Some of our service providers store or process data outside the UK, including in the European Economic Area and the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum.

7. How long we keep it

• Online quote documents: the secure link to your quote expires 60 days after it is issued.
• Enquiries that do not become a contract: up to 24 months from our last contact, so we can follow up and refer back to your requirements.
• Customer and contract records: 6 years after the contract ends, to meet our legal, tax and insurance obligations.
• Anti-spam data linked to your IP address: around 10 minutes.

After these periods, we securely delete or anonymise the data.

8. Keeping your data secure

We use appropriate technical and organisational measures to protect personal data. These include encrypted (HTTPS) connections, storing quote documents outside the public part of our website behind single-use secure links, and limiting access to people who need it. No method of transmission over the internet is completely secure, but we work to protect your information and will deal with any incident in line with the law.

9. Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data;
• ask us to restrict how we use your data;
• object to our use of your data, including for direct marketing;
• ask us to transfer data you have given us to another organisation;
• withdraw consent at any time, where we rely on consent.

Some of these rights only apply in certain circumstances. To make a request, email hello@ostorage.co.uk. We will normally respond within one month and there is usually no charge.

10. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint, or call 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.